Policy Information
When we work
Business Days: Monday - Friday from 9am-5pm EST (except for race weekends, in which Friday and sometimes Thursday, we will be closed) Check our Calendar Page to see when our Race Weekends are.
- Time Frame Availability: We are open 24/7 on the web, so email us anytime. If you need to call about an order you have placed, or an order you would like to place, please call us at 407-504-SPEC and Brittany will assist you with your order inquiries. If you have technical questions, please email us using the Contact form on the bottom of every page and we will assist you in the order received. Sometimes we have an extensive backlog of tech questions, so it could take us a few days to answer your inquiry about tech or parts.
- We usually do not answer Inquiries or process orders placed on the weekends until the following Monday.
- At the track: Check our schedule to see when and where we are racing. If you need parts at the track please contact us 2 weeks before the race and we can bring the parts to the track for you.
Refund, Returns and Cancellation Policies:
5X Racing will accept returns on un-installed, non damaged, re-stockable products within 15 days after delivery, and there will be a 15% restocking fee associated with certain items. All Carbotech Brake pad returns will be accessed a 20% restock fee, and must be in re-sellable condition, which means they have not installed on any vehicle and are in the original undamaged box. We will not honor refunds after the 15 day window. 5X Racing will honor refunds and returns on un-installed products that are damaged from shipping, defective from the manufacturer, or incorrect items. 5X Racing will not be responsible or refund items that have been damaged as a result of improper installation or any other issue caused by the buyer. Cancellations will be honored as long as the order has not been shipped, all cancellations will be honored if there is a backorder issue with the item and the issue has not been made known to the buyer before the order has been made. If the buyer decides to cancel their order after the item has been shipped, the buyer will be responsible for the shipping costs associated with return shipping and will be charged a 15% restocking fee. If there is any issue not covered by this policy please contact us so we can figure out the best possible solution to the problem.
Warranties and Liability:
All products and services from 5X Racing are intended for off road or racing use only. Unless the product or service is a genuine 5X Racing product, no warranty is implied or offered by 5X Racing. For manufacturer defects or information regarding a warranty on any non-5X Racing product, please contact the manufacturer of that product (ie: for ACT Clutch warranties, please contact ACT Clutch). 5X Racing will not be held responsible for any products that cause injury or harm to the buyer. It is the buyers sole responsibility to make sure that the products they receive are free from any defects and are safe to use for their application. Racing is a dangerous activity, the purchaser of any parts from 5X Racing is assuming all liability of their driving activities and we will take no responsibility for any harm caused to a person that purchased parts from us.
International Orders
At this time we do not offer international orders because of the shipping costs associated with shipping internationally and the delay in stocking the parts before we ship them. If you really need one of our parts and do not care how much shipping is going to cost you, and do not care how long it will take to get the part, we can arrange to ship to you with a payment through paypal. Contact us for more information and the part you are interested in and we will work with you.
Frequently Asked Questions:
Please check out our FAQ page for Frequently Asked Questions. If you have any specific questions about any information regarding 5X Racing please contact us by email.
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