Any returns must receive prior authorization and be accompanied by purchase history and full contact information. Product must be returned in uninstalled, as new condition (20% restocking fee applies). No returns accepted on sales or clearance items.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
One of the ways we are able to offer such competitive prices on our products is to be creative with our overhead. We don't keep an in-stock inventory of everything we offer on our site as we're a very small family-run home office business, so a lot of the non-5X Racing brand products - or larger/heavier items - are drop-shipped directly from the manufacturer or distributor. This allows us to keep a low inventory and not require a warehouse full of product and an in-house shipping department, which in turn allows us to keep our prices low by relying on a network of distributors to fulfill our common name-brand product orders. Less overhead = passing along the savings to the customers. Makes more sense to us, and surely you like lower prices!
For shipping, we offer several shipping options during checkout, however we will not always use the option you chose if it is not convenient or cost effective to us. For most in-stock orders, we use USPS Priority Mail as it is affordable and faster than UPS and FedEx Ground. For larger packages, we will use FedEx or UPS Ground. We don't offer Express shipping as an option during checkout because not everything on out site is immediately available and is therefore subject to delay. If you absolutely MUST use a specific method of shipping, please list your desired method in the "Questions" field during the checkout process.
We've recently opened up International shipping/addresses on our site to allow you to place an order. The shipping choices are going to look strange at checkout, but you'll want to select "Quote will be emailed" as the shipping selection. We will always ship using the most affordable method to us, update your order with the new shipping charges, at which time you can accept or deny them before we move forward. Just be aware, we don't keep an in-stock inventory of everything we offer on our site. A lot of the non-5X Racing brand products are drop-shipped directly from the manufacturer or distributor here in the US so we can keep a low inventory, which in turn allows us to keep our prices low by relying on a network of distributors to fulfill our common name-brand product orders. What this means is, for international orders, we cannot drop-ship from our distributors as they do not offer international shipping. If the product you ordered is not in stock, we have to receive it to our facility first, then re-ship it to you. This can cause major delays - weeks or months in certain cases - especially if the product is not in stock with our distributors or is a special order. If this is all OK, then please proceed with an International order. If anything, you can place the order and we'll be able to quote you on availability, and from there you can decide how to move forward.
Frequently Asked Questions:
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